1. Is there a cook available?
Yes, our on site manager, Mauricio, is an excellent chef and can prepare meals you request. He has an extensive menu
ranging from local Mexican and Yucatan dishes to very traditional cuisine. The cost of chef services is very reasonable
and most guests comment that the best and most economical meals in the entire area are at Maya Jardin. Our garden
palapa kitchen and dinning area the perfect space to enjoy a perfectly prepared meal.
2. Is it safe to drink the water?
We provide bottled drinking water for each room and suggest that you also use it to brush your teeth.
3. Should we rent a car?
Yes, having a car is very useful to visit the many sights and restaurants in the area. If you don't wish to drive, Mauricio
can line you up a taxi or a van. The closest town, Tulum, is about 8 miles away. Our favorite rental car service is Dollar
or Thrify due to shorter lines. Take the collision coverage, they send an agent to a fender-bender and take care of
everything for you - it is worth it for peace of mind.
4. Will we have the entire villa to ourselves?
Yes, whether you rent a 3, 4 or 5 bedroom configuration, the entire villa is yours. The additional suites will simply be
closed off, not rented to anyone else.
5. What is your cancellation policy?
If a reservation is made within 60 days of arrival, payment in full is required
upon reserving. If a reservation is made earlier, a non-refundable 50% deposit is due at the time of reserving to confirm
your reservation and balance due date will be 60 days prior to arrival date. If you are worried abut cancellations or
interruptions, we suggest you consider trip insurance.
Cancellation prior to 60 days from arrival date will result in the forfeit of deposit.
Cancellation less than 60 days prior to arrival date will result in the forfeit of 75% of the Total Rent. Cancellation less
than 30 days prior to arrival date will result in the forfeit of 100% of Total Rent. There are no refunds on cancelled
6. Is there a restaurant nearby?
Yes, there is an excellent restaurant, Sahara, just (north) up the beach a few blocks. Oscar y Lalo's seafood restaurant
is about 1 1/2 miles away. The towns af Tulum and Akumal (each within 8 miles) have fun and interesting places to dine
with excellent food.
7. What about groceries?
You can purchase groceries at the large Chedaui or the San Francisco supermarket 8 miles away in Tulum and many fruit
markets, bakeries, fish markets, etc. in town. You may also call or order online for pre-stocking or home delivery at
Riviera Maya Groceries in Akumal.
8. Is there sand in front of Maya Jardin and are the pictures accurate?
Yes, the pictures represent your room right on the beach. There is 30 to 40 feet of sand directly in front of Maya
Jardin, but since the floor of the bay in front has rocks and coral, we suggest you kayak out to the really awesome
snorkeling and swimming areas or bring reef shoes.
9. What is provided for free?
Four sea kayaks (two doubles and two singles), oars, life vests, and beach towels, are provided for your enjoyment.
A hair dryer (Mexican electricity and plugs are the same as in the US) and alarm clocks are available. Shampoo, soap and
conditioner are provided. The snorkeling is great - please bring your own mask and snorkel. We have some fins.
10. Do all the shops take credit cards?
The local supermarkets, Chedraui and San Francisco take credit cards. Some of the restaurants and shops take credit
cards in this area but it is always best to ask if you intend on using a credit card. You must contact your credit card
company and let them know you are going to be in Mexico or most credit card companies will decline your card from
11. What about Cash?
Do not bring large amounts of US bills. We suggest you go to the bank in town with just about any ATM card to retrieve
pesos to spend. You can easily get up to $300usd/day, so don't take a lot at once. They charge a usage fee and don't
panic when they display it in pesos. . For security, simplicity and the best rate, ATM is the way to go.
12. Should I bring my laptop? Will my cell phone work?
Remember it is your vacation, but if you do, we provide free wireless broadband connection at Maya Jardin, or you can
visit one of the many Internet cafes in Tulum. They offer phones for calls to home or use your cell phone - they all seem
to work, but don't forget they charge roaming.
13. How about my ipod?
There is a cradle at the palapa bar and a cable/RCA jack to connect the upstairs stereo to your ipod.
14. Is there a washer and dryer on the premises?
Yes, however, Maria will wash, fold and return you clothes the next day for a small tip.
15. What about hurricanes?
We suggest that you buy trip insurance if you are traveling this time of year, particularly the months of July through
October. But, in any case, you can be assured that if your trip is interrupted or cancelled due to a hurricane affecting
our area, we will credit your unused days towards reservation at a future time.
16. Is there an emergency phone number on site I can give my family?
Yes, Mauricio, our manager, has a cell phone. He speaks a little English and can get the message or call to you. Have
them dial 011 521 984 116 3800. Have them say: "Yo ten-go men-saw-hay por hwes-ped-es nombrey
______________(your name)" (I have a message for guest named xxx)
Also, there is a magic jack (VoIP) phone at the villa for calls to and from the United States and Canada. The phone
number is 972-984-6003. No international codes are needed.
17. Should we worry about the old travel advisories for Mexico ?
The advisory was really focused on border towns. Please take a look at these articles which discuss our area
specifically. Denver Post Article also see Media Syndicate about Tulum.
Frequently Asked Questions
Frequently Asked Questions
Luxury Beach Villa
Luxury Beach Villa